Support Policy – Handloom Bazar

​At Handloom Bazar, customer satisfaction is our top priority. We are committed to providing prompt, transparent, and reliable support for all your orders and inquiries. This Support Policy outlines how and when you can reach our team for assistance.

​1. Customer Support Scope and Hours

Our support desk assists with:

• ​Order placement, status tracking, and shipment updates
• ​Return, replacement, and refund requests
• ​Product details, fabric specifications, and sizing advice
• ​Payment confirmations and checkout assistance

​Support Operating Hours:

• ​Monday to Saturday: 10:00 AM – 6:00 PM IST
• ​Sunday and Public Holidays: Limited emergency support via email/WhatsApp

​2. Official Contact Channels

For quick resolution, reach out through our official support channels:

• ​Email: info@handloombazar.co.in
• ​WhatsApp / Call Support: +91-9938266782
• ​Physical Address: Handloom Bazar, Bhalumunda, Bangomunda, Bolangir, Odisha – 767040, India

​Note: Please include your Order ID and registered mobile number in all messages for faster processing.

​3. Issue Reporting and Verification

• ​Customers are requested to inspect parcels upon delivery. Issues related to damaged fabric, manufacturing defects, missing items, or wrong products should be reported within our policy window.
• ​A clear photograph and an uninterrupted unboxing video are required to help our verification team quickly approve replacement or refund claims.

​4. Resolution Process and Timelines

• ​Once the required details and images/videos are submitted, our customer care team verifies the claim.
• ​Verified claims for damaged or incorrect products will be resolved via free replacement or full refund to the original payment method within 3 to 5 business days.

​5. Courier and Delivery Coordination

• ​Shipments are dispatched via trusted courier partners (such as DTDC, Delhivery, Speed Post).
• ​In the event of transit delays caused by regional logistics issues or extreme weather, Handloom Bazar will actively coordinate with the courier partner to ensure successful delivery.

​6. Fair Use and Communication Standards

• ​We maintain a professional and courteous service environment. Unethical behavior, abusive language, or fraudulent claims may result in service restrictions.

​7. Policy Updates

Handloom Bazar reserves the right to update this Support Policy. Revisions take effect immediately upon being posted on this website.