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Support Policy Page

At Handloom Bazar, customer satisfaction is our top priority. We are committed to providing prompt, transparent, and reliable support for all your orders and queries. This Support Policy explains how and when you can contact us for assistance.

1️⃣ Customer Support Availability

Our support team is available to help you with:

Order status & tracking

Return, replacement & refund queries

Product details & size guidance

Delivery & courier-related issues

Payment & technical support

Support Hours

Monday to Saturday: 10:00 AM – 6:00 PM

Sunday & Public Holidays: Limited support

2️⃣ How to Contact Support

For quick and effective assistance, please contact us through our official channels only:

Email: handloombazar@gmail.com (replace with official email if different)

 WhatsApp: 9938266782

 Please mention your Order ID in all communications.

3️⃣ Issue Reporting Timeline

Any issue related to damaged, defective, wrong, or missing products must be reported within 24 hours of delivery.

Complaints reported after this time may not be accepted.

4️⃣ Unboxing Video Requirement

A clear and continuous unboxing video is mandatory for claims related to:

Damaged items

Wrong products

Missing items

Claims without an unboxing video may be declined.

5️⃣ Resolution Process

Our team will review the issue after receiving all required details

Resolution may include replacement, store credit, or refund, as per policy

Final resolution is usually provided within 2–5 working days

6️⃣ Delivery & Courier Support

Orders are delivered through trusted third-party courier partners

Any delivery delay or issue will be coordinated with the courier service

Handloom Bazar is not responsible for delays caused by courier or unforeseen circumstances, but full support will be provided

7️⃣ Communication Guidelines

We request respectful and professional communication

Misuse of policies, abusive language, or repeated false claims may lead to restricted support

Handloom Bazar reserves the right to refuse service in such cases

8️⃣ Policy Updates

Handloom Bazar reserves the right to update or modify this Support Policy at any time. Changes will be reflected on this page.

Need Help?

We’re here to assist you 

 Email: handloombazar01@gmail.com

WhatsApp: 9938266782

Handloom Bazar – Supporting You with Trust, Tradition & Transparency

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