At Handloom Bazar, customer satisfaction is our top priority. We are committed to providing prompt, transparent, and reliable support for all your orders and queries. This Support Policy explains how and when you can contact us for assistance.
1️⃣ Customer Support Availability
Our support team is available to help you with:
Order status & tracking
Return, replacement & refund queries
Product details & size guidance
Delivery & courier-related issues
Payment & technical support
Support Hours
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Limited support
2️⃣ How to Contact Support
For quick and effective assistance, please contact us through our official channels only:
Email: handloombazar@gmail.com (replace with official email if different)
WhatsApp: 9938266782
Please mention your Order ID in all communications.
3️⃣ Issue Reporting Timeline
Any issue related to damaged, defective, wrong, or missing products must be reported within 24 hours of delivery.
Complaints reported after this time may not be accepted.
4️⃣ Unboxing Video Requirement
A clear and continuous unboxing video is mandatory for claims related to:
Damaged items
Wrong products
Missing items
Claims without an unboxing video may be declined.
5️⃣ Resolution Process
Our team will review the issue after receiving all required details
Resolution may include replacement, store credit, or refund, as per policy
Final resolution is usually provided within 2–5 working days
6️⃣ Delivery & Courier Support
Orders are delivered through trusted third-party courier partners
Any delivery delay or issue will be coordinated with the courier service
Handloom Bazar is not responsible for delays caused by courier or unforeseen circumstances, but full support will be provided
7️⃣ Communication Guidelines
We request respectful and professional communication
Misuse of policies, abusive language, or repeated false claims may lead to restricted support
Handloom Bazar reserves the right to refuse service in such cases
8️⃣ Policy Updates
Handloom Bazar reserves the right to update or modify this Support Policy at any time. Changes will be reflected on this page.
Need Help?
We’re here to assist you
Email: handloombazar01@gmail.com
WhatsApp: 9938266782
Handloom Bazar – Supporting You with Trust, Tradition & Transparency
Address
Handloom Bazar, Founder By Jogender Meher, Office-Bhalumunda, Balangir , Odisha - 767040, India
Phone
+919938266782
Become A Seller Apply Now
Address
Handloom Bazar, Founder By Jogender Meher, Office-Bhalumunda, Balangir , Odisha - 767040, India
Phone
+919938266782
Become A Seller Apply Now
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